Our team

QGIF Management Team

Bill Dwyer

General Manager, QGIF

Bill was appointed General Manager in January 2018, having previously been the Director, QGIF Claims since May 2014. Bill has more than 25 years’ legal and insurance experience in both the public and private sector and across a broad range of claims and product management positions. Bill’s responsibilities include providing strong strategic leadership in delivering a cost-effective self-insurance function for Government assets and liabilities and providing advice to government on insurance-related issues.  Bill holds a Graduate Certificate in Business (Public Sector Management) and was admitted as a solicitor to the Supreme Court of Queensland on 31 March 1981.

Carmel Harkin

Director, Claims

Carmel was appointed as Director QGIF claims in March 2020. She joins the team from her role as a Principal in private practice. Carmel and her teams are committed to working with agencies to deliver best practice claims management and ensuring that the value proposition of a government insurance fund is realised. Carmel holds a Bachelor Science/Laws, a Masters in Law, is a graduate of the Australian Institute of Company Directors and was admitted as a solicitor to the Supreme Court of Queensland on 29 January 2001. Carmel has a broad range of legal and insurance experience having worked as a solicitor in private practice, on a number of Human Research Ethics committees and inhouse at Suncorp. At Suncorp she also held a number of roles including claims, regulatory and management roles in Commercial Insurance. Carmel was integral to the establishment and design of the National Injury Insurance Scheme Queensland (NIISQ) legislation and statutory body and was the first General Manager of NIISQ.

Dan Wotton

Manager, Stakeholder Relationships

Dan has worked at QGIF for over 10 years in various positions including 6 years as Manager, Claims and was appointed Manager, Stakeholder Relationships in February 2018. Dan’s new role works with both our underwriting and claims teams and focuses on the unique relationships that each stakeholder has with QGIF to ensure that the partnerships are strong, enduring and effective.  Dan has 28 years’ insurance industry experience having previously held positions in large international insurers and brokers both in the UK and in Australia.

Dee Geraghty

Manager, Claims – General

Dee was appointed Manager, Claims – General in March 2018. The General team handles public liability, defamation, discrimination, employment practices and property claims for all insured agencies except Queensland Health. Dee has worked in a variety of senior management and project lead roles within multi-national insurers and brokers for over 15 years. Dee’s focus at QGIF is to continue to develop her team to a high-performing, proactive claims team whose customer-centric approach adds value to the claims process at each stage.

Anh Vu

Manager, Claims – Child Abuse

Anh leads the Child Abuse team in managing civil litigation claims in response to historical child sexual abuse with a compassionate and consistent approach. Anh has been with QGIF for 10 years across various roles, including a secondment to Inter-Governmental Relations working on the Commonwealth Grants Commission. Anh has almost 20 years of insurance experience managing various classes of personal injury, income protection and general insurance claims.

Janine Oberhardt

Acting Manager, Claims – Child Abuse

Janine joined the team at QGIF in December 2018 before being appointed as Acting Manager, Claims in the General Liability team in May 2020. In August 2020, she was appointed to the position of Acting Manager, Claims in the Child Abuse, working alongside Anh Vu.

Before joining QGIF, Janine was a Senior Associate at a commercial law firm in Brisbane specialising in Insurance and Risk litigation. She has also worked as an In-house Lawyer with WorkCover Queensland. Janine holds a Bachelor of Laws and a Bachelor of Business (Human Resource Management) from Queensland University of Technology.

Serge Jacobs

Manager, Underwriting

Appointed as Manager, Underwriting of QGIF in 2011, Serge has over 40 years’ insurance experience predominantly as an Underwriting Manager with Wesfarmers Insurance for 10 years and in various roles with the Suncorp Group for the 10 years prior.  Serge’s responsibilities include risk assessment and premium setting as well as assisting agencies with their insurance enquiries.  He also works closely with the State Actuary’s Office as well as QGIF’s reinsurance broker to ensure the State’s assets are well protected in times of disaster.

Underwriting Team

  • collects underwriting information from agencies
  • works with the State Actuary’s Office to assess the outstanding claims liabilities and determine and allocate premiums sufficient to meet current and future claims
  • provides insurance information and advice to agencies
  • manages QGIF’s reinsurance program
  • monitors the performance of QGIF’s reinsurance broker.

Claims Team

  • provides advice to agencies regarding the claims process
  • manages all claims to ensure best possible outcomes in accordance with Model Litigant Principles and agency procurement requirements
  • engages legal service providers, loss assessors and other experts considered necessary in the management of claims.

Governance Committee

  • meets quarterly to consider QGIF’s strategic direction, significant operational issues and to review and monitor QGIF’s financial performance
  • considers any Budget implications as well as the outstanding liabilities of the Fund and approves annual premium recommendations
  • chaired by the Executive General Manager – Risk and Intelligence (Qld Treasury), with the Deputy Under Treasurer (Fiscal), the Insurance Commissioner and the State Actuary as members.